Car Door

FAQ

Q. What is Roadside Assistance?

A. Roadside Assistance is the most affordable way to protect you and your family during a breakdown. It provides nationwide service with multiple benefits such as; towing, flat tire assistance, battery jump start, fluid/fuel delivery, lock-out service, minor mechanical adjustments and additional services. With AutoRoadService.com you simply sign the receipt and drive away. We pay the bill and take care of everything else.

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Q. When Does My Membership Begin?

A. Once you purchase a Membership, after a 72 hour processing period, you will have immediate access to all AutoRoadService.com services. You will also receive a welcome kit complete with membership cards and benefit details by mail.

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Q. What makes AutoRoadService.com different from other Motor Clubs?

A. AutoRoadService.com covers you, and an additional family member, for one low price. Other motor clubs charge the same or more to just cover you (after you add an additional family member, your cost is much more than what you would pay for AutoRoadService.com). AutoRoadService.com also covers motorcycles, RVs, and non-commercial trucks. AutoRoadService.com gives you complete access to all of Mobil Travel Guide's benefits and services including Exxon/Mobil Travel Guide's online hotel reservations, hotel and motel discounts, access to Exxon/Mobil Travel Guide's current travel articles, access to Exxon/Mobil Travel Guide's ratings for hotels and restaurants, as well as a 50% discount on Exxon/Mobil Travel Guide publications purchased on the web. You will also have access to FreeTrip.com's online trip routing service.

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Q. Does AutoRoadService.com Belong to The Better Business Bureau?

A. Yes. AutoRoadService.com is parented by Auto Advantage Incorporated. Established in 1979, Auto Advantage is a leading provider of a variety of automotive services. AutoRoadService.com participates in a Customer Assistance Program in which it has agreed to use special BBB procedures. AutoRoadService.com also participate in BBB Online, committing to ethical on-line business practices. To review our BBB rating, visit: http://search.bbb.org/search.html and type in our name, city and state in the fields provided: Auto Advantage Inc, City: Yorktown Heights, State: New York.

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Q. What is the Coverage Area of My Membership?

A. Coverage is available to members within the United States and Canada.

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Q. Does AutoRoadService.com have restrictive mileage limits for towing?

A. No, there is a very liberal 25 mile allowance which allows for towing to the nearest qualified repair facility.

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Q. Can a Live Agent be Contacted 24-Hours a Day?

A. Yes. Once you obtain membership, you will be provided with a toll free number where live agents are available to assist you 24-hours a day, 7 days a week.

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Q. Who pays for the Actual Emergency Roadside Assistance Service?

A. AutoRoadService.com pays for the services provided within the membership. You simply sign for qualified services and drive away. We take care of the details so you can get back on the road. We call this Sign and Drive.

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Q. What Does Sign and Drive Mean?

A. Sign and Drive means that you simply sign for the covered services at the time of a breakdown or need and drive away with no out-of-pocket expense to you.

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Q. I am currently a member of another motor club, so why should I change to AutoRoadService.com?

A. Don't be caught without the coverage you need. Compare the benefits your motor club provides with AutoRoadService.com. Read the small print. With AutoRoadService.com there are no hidden costs. When AutoRoadService.com says it's covered, it's covered. Check the towing limits of your current motor club. Some clubs limit towing to 5 miles or less and charge you extra for upgraded towing coverage. AutoRoadService.com includes a very liberal 25 mile allowance which allows for towing to the nearest qualified repair facility. In addition, AutoRoadService.com will cover an additional family member at no additional charge. Compare the real costs you pay to the actual benefits you get.

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Q. Who Delivers the Roadside Assistance?

A. AutoRoadService.com provides its roadside services through a carefully selected, nationwide network of service providers. You can feel confident that we will send only approved, reputable service providers to assist with an emergency situation. If you have a preference for a specific provider, please inform the dispatcher at the time of your request for service. They will make every effort to fulfill your request.

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Q. What differentiates AutoRoadService.com from the other internet road service providers?

A. Check the benefits that are provided by the competition. Sometimes dollar limits are established by motor clubs for the services you need. They cover as little as $5 per incident. With the average cost of a tow around $100*, you would need to pay $95 out-of-pocket each time you need a tow. There could be other differences as well, such as no live dispatch service, additional charges to add another family member, or off-peak or holiday surcharges. Be a smart shopper and compare.
*Source: National Highway and Transportation Safety Commission.

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Q. My new vehicle warranty provides roadside assistance. Why do I need AutoRoadService.com?

A. AutoRoadService.com covers you in ANY passenger vehicle you are driving. Your manufacturer's warranty coverage is limited to your new vehicle and does not provide the coverage you might need when driving another vehicle. And don't forget the coverage provided for an additional family member who might also be driving other vehicles. AutoRoadService.com covers them too. Your membership also entitles you to all Exxon/Mobil Travel Guide's benefits including online hotel reservations, hotel and motel discounts, access to Exxon/Mobil Travel Guide's current travel articles, access to Exxon/Mobil Travel Guide's ratings for hotels and restaurants, 50% discount on all Exxon/Mobil Travel Guide's publications purchased on the web.